SIMPLORA PRIVACY POLICY

Effective Date: January 20, 2025

This Privacy Policy ("Privacy Policy") explains how Simplora, Inc. ("Simplora," "we," "us," or "our") collects, uses, discloses, and safeguards information when you access or use our software, applications, websites, integrations, and related services (collectively, the "Services").

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information directly from you, automatically through your use of the Services, and from third-party integrations you enable.

a. Personal Information You Provide
This may include:

  • Name, email address, profile photo
  • Account and organization information
  • Communications with us (e.g. support requests, feedback)

b. Conversation Data or Uploaded Data
With your permission and configuration, we may collect and process:

  • Audio recordings
  • Transcripts
  • Meeting metadata (date, duration, participants, context)
  • Interaction data generated during conversations
  • Contents of uploaded documents or pasted text

c. Usage and Technical Data
We automatically collect:

  • Log data, usage activity, feature interactions
  • Device information (browser type, operating system)
  • IP address and approximate location
  • Performance and diagnostic data

d. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Services, analyze usage, and improve performance. You can manage cookie preferences through your browser or cookie banner settings.

We do not sell personal information.

2. How We Use Information

We use information to:

  • Provide, operate, and maintain the Services
  • Deliver real-time and post-conversation intelligence
  • Improve accuracy, reliability, and performance
  • Personalize user and organizational experiences
  • Communicate with users, including service-related notices
  • Provide customer support
  • Monitor usage, security, and compliance
  • Comply with legal obligations

We do not use personal information for cross-context behavioral advertising.

3. How We Share Information

We may share information with:

a. Service Providers
Trusted vendors who support our operations, such as:

  • Cloud infrastructure and storage providers
  • Transcription and AI model providers
  • Payment processors (e.g. Stripe)
  • Analytics and monitoring services

These providers are authorized to process information only as necessary to provide services to Simplora.

b. Legal and Safety Disclosures
We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, safety, and security of Simplora, our users, or others.

c. Business Transfers
In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

We do not rent or sell personal information.

4. Data Security

We implement administrative, technical, and organizational safeguards designed to protect information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and role-based access controls
  • Continuous monitoring and logging
  • Regular security reviews and updates

No system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Upon verified request, we will delete or anonymize account data within 7 days, unless retention is required by law or legitimate business needs.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Request correction or deletion
  • Opt out of non-essential communications
  • Manage account settings and preferences

Requests can be submitted by contacting help@simplora.ai.

7. California Privacy Notice

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, access, delete, and correct personal information.

Simplora:

  • Does not sell personal information
  • Does not share personal information for cross-context behavioral advertising
  • Does not engage in targeted advertising as defined under CPRA

Requests may be made via help@simplora.ai.

8. International Data Transfers

The Services are hosted and operated in the United States. If you access the Services from outside the U.S., you acknowledge and consent to the transfer and processing of your information in the United States, where data protection laws may differ from those in your jurisdiction.

The Services are not intended for use by individuals located in the European Union or European Economic Area, and Simplora does not represent GDPR compliance at this time.

9. Audio Recording and Consent Notice

Certain features involve audio recording, which may be subject to consent laws.

You are responsible for:

  • Informing all participants when recording is enabled
  • Obtaining all required consents prior to recording
  • Disabling recording if consent is not obtained

Simplora disclaims responsibility for unlawful recordings made by users.

10. YouTube API Services

Simplora uses YouTube API Services. By using YouTube-related features, you agree to:

11. Children's Privacy

The Services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or other appropriate means. Continued use of the Services constitutes acceptance of the updated policy.

13. Contact Us

For questions or privacy-related requests, contact: help@simplora.ai